Refunds and support

We want the file to work. If it does not, tell us and we fix it or refund it.

How to request

1. Send your order ID (shown on your order page) to [Support e-mail — to be provided by the operator] or use the contact page. No attachment is required.
2. Requests about a purchased file should reach us within 7 days of purchase. We answer within 2 business days.
3. If the delivered file has a technical defect (for example the CSV does not match the validated preview or the ZIP is corrupted), we correct it or refund the full $12.

Statutory rights

Where a statutory right of withdrawal or cancellation applies to you, you can exercise it without giving a reason within the legal period, unless you expressly requested immediate delivery of the digital file and acknowledged the loss of that right at checkout. Our voluntary policy never limits your statutory rights.

How refunds are paid

Refunds are issued through PayPal to the original payment. Once refunded, the download for that order is closed.

What is not a defect

• Rows rejected by validation before purchase — the report shows them for free; you pay only after reviewing it.
• Shopify rejecting image URLs that are not publicly reachable — URLs are never fetched by us and are marked not_checked.
• Wanting a different mapping after purchase — mapping changes are free before you pay.

[Country-specific refund terms to be approved by the operator — to be provided by the operator]